Frequently Asked Questions
Find answers about Eaglotest instruments, product selection, quotations, documentation, calibration, technical support and after-sales service.
Select a question below to view the answer. For product-specific technical information, please visit the relevant product page or contact our team with details of your testing application.
About Eaglotest
What types of electrical test equipment does Eaglotest manufacture?
Eaglotest manufactures professional electrical test and measurement instruments, including:
- Insulation resistance testers
- Transformer turns ratio testers
- Transformer winding resistance testers
- Micro-ohmmeters
- Earth and ground resistance testers
- Clamp-on ground resistance testers
- Cable identifiers
- Leakage current clamp meters
- Current transformers and current clamps
- Partial discharge detectors
Visit our Products page to view the current product range.
Which industries use Eaglotest instruments?
Eaglotest instruments are used by power utilities, substations, industrial maintenance teams, electrical equipment manufacturers, telecommunications companies, transportation operators, petrochemical facilities, laboratories and other professional electrical testing organizations.
How can I select the correct instrument for my application?
When contacting us, provide as much information as possible about:
- The equipment or asset being tested
- Required test voltage or test current
- Expected measurement range
- Conductor or cable diameter
- Whether the system is energized or de-energized
- Applicable standards or test procedures
- Required accessories and test-lead lengths
Our team can then recommend a suitable model and configuration.
Ordering and Distribution
How can I request a quotation?
Use the quotation option on the relevant product page, complete our Contact Us form, or email sales@eaglotest.com .
Include the product model, required quantity, destination country and any accessory, calibration or customization requirements.
Can I purchase Eaglotest products through a local distributor?
Eaglotest works with distributors in international markets. Contact us with your country and the products you require, and we will advise you on the appropriate purchasing channel.
What information should I include when requesting a quotation?
Please include the product model or intended application, required quantity, destination country, accessories, test-lead lengths, calibration requirements, documentation requirements and any requested customization.
What is the typical production and delivery lead time?
Lead time varies according to the product, quantity, stock availability, customization requirements and destination.
Contact our sales team for a confirmed estimate for your specific order.
Documentation and Calibration
Where can I download product datasheets and manuals?
Available datasheets, brochures, manuals and Technical Notes are displayed on the relevant product pages.
Contact us if the document you require is not publicly listed.
Can Eaglotest provide factory test reports or calibration certificates?
Available test and calibration documentation depends on the product and order requirements.
When requesting a quotation, specify whether you require a factory test report, quality certificate, calibration document or third-party calibration.
Can product documentation be supplied in different languages?
Language availability varies by product and document type. Contact us with the product model and required language so that we can confirm availability.
Are software and firmware updates available?
Software and firmware availability depends on the product model.
When requesting an update, provide the instrument model, serial number and current software or firmware version.
Technical Support and Service
What information should I provide when requesting technical support?
Please provide:
- Product model
- Serial number
- Purchase date or order information
- Description of the test application
- Test connections used
- Displayed readings or error messages
- Photographs or videos
- Test-object information
- Troubleshooting steps already completed
Complete information helps our technical team evaluate the issue more efficiently.
Can Eaglotest help interpret measurement results?
Our team can help explain instrument operation and review the test information supplied.
Final assessment of an electrical asset should also consider the equipment manufacturer's limits, applicable standards, previous test history, operating conditions and the judgement of a qualified engineer.
How do I arrange warranty service or repair?
Contact Eaglotest or the distributor that supplied the instrument before returning it.
Provide the model, serial number, purchase date and a clear description of the issue. Our team will then confirm the appropriate inspection, repair or return procedure.
Where can I find Eaglotest Technical Notes?
Technical Notes are displayed on the relevant product pages because each note is connected to specific instruments and testing applications.
Visit the Products page and select the relevant instrument to view its available documents.
Still need assistance?
Tell us what equipment you are testing, the required test voltage or current, the expected measurement range, your destination country and any applicable testing standard.